Return

At wardrobeandliving.com, we want you to love every item you bring into your home. We understand that shopping for your home—whether for a new look, a functional upgrade, or that perfect finishing touch—is a personal experience. Sometimes, an item just doesn’t work out as expected, and we are here to make the return process as straightforward and hassle-free as possible. Our goal is to ensure your complete confidence when you shop with us.

Our return policy is designed to be generous and clear, reflecting our dedication to customer service. For most of the products we offer, we provide a standard return window that allows you ample time to decide if your purchase is right for your space. We believe this timeframe provides a comfortable period to assess the fit, style, and quality of your new item in your home.

How Returns Work

Should you decide to return an item, the process is simple. If you made your purchase online, you have the flexibility to return it through the most convenient method for you. You can initiate a return by mail, or you can visit one of our physical store locations for an immediate, in-person return.

Returning by Mail: We offer a mail-in return service to accommodate those who prefer the ease of shipping from home. A standard return shipping fee will be deducted from your refund for this service.

Returning In-Store: For a quick and seamless experience, we highly recommend returning your item to one of our many physical store locations. This service is free and often allows for the fastest processing of your refund. Our store associates are available to assist you with your return.

Regardless of the return method you choose, the condition of the item is the most important factor. To be eligible for a return, items should be in their original, unused condition with all original tags and packaging intact. Items that have been used, assembled, or altered may not be accepted.

What to Expect for Your Refund

The way your refund is processed depends on whether you have your original proof of purchase. We strongly encourage you to keep your receipt or order confirmation to ensure a smooth transaction.

With a Receipt: If you provide the original receipt or order confirmation, we will process a refund to your original form of payment. This is the fastest and most direct way to get your money back.

Without a Receipt: We understand that receipts can be misplaced. If you do not have your proof of purchase, you are not out of luck. You may still be eligible for a return in the form of a store merchandise return voucher. This voucher will be for the item’s lowest selling price within the last 45 days. To process a non-receipted return, we will require a valid photo identification to track returns and prevent abuse of the policy.

Important Exceptions and Special Notes

While our general policy is quite accommodating, there are some important exceptions to be aware of. Certain product categories have different rules due to their nature or manufacturer restrictions. We believe it is important for you to be fully informed before making a purchase.

  • Electronics and Furniture: Larger purchases such as furniture and electronics require special consideration. These items may have a shorter return window than our standard policy and may also be subject to restocking fees and pickup fees. This is because these items are often large, expensive, and have specific handling requirements for returns.
  • Personalized, Monogrammed, or Altered Items: Because these items are custom-made to your specifications, they are generally considered final sale and cannot be returned.
  • Gift Cards: Similar to many retailers, our gift cards are non-returnable and non-refundable.
  • Fitness Trackers and Smart Watches: These fall into a specialized category with a notably shorter return window than our standard policy. It is essential to ensure your satisfaction with this type of purchase shortly after receipt.

Need More Help?

We strive to be as clear and transparent as possible. For a complete understanding of our policy, we encourage you to review the full terms and conditions available on our site. Should you have any questions about whether your specific item is eligible for a return, our customer care team is ready to assist you. Our goal is to make your shopping experience with wardrobeandliving.com as enjoyable and worry-free as possible. We value your trust and are committed to helping you find the perfect pieces for your home.